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FAQ

Shipping

How long will it take to get my order?

Processing usually takes 1–3 business days. Estimated delivery times range from 6–9 business days depending on your country.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your delivery in real time.

Exchange & Returns

Can I exchange or return my order?

Yes. You may request an exchange or return within 14 days of receiving your order. Items must be unused, unwashed, and in their original condition, with all tags attached. Return shipping is the customer's responsibility unless the item is defective, damaged, or incorrect. Please note: personalized jerseys (custom name and/or number) are made to order and cannot be returned, exchanged, or canceled unless there is a printing error or a defect on our part. Please contact our support team to start the process.

Can I change or cancel my order after placing it?

Orders can only be changed or canceled within a short period after purchase, before processing begins. Once the order has been shipped, it can no longer be canceled. In this case, cancellation is only possible after delivery by requesting a return in accordance with our return policy.

Other

Is it safe to shop on FutStore?

Yes, absolutely. We have been in the market for over 5 years, serving more than 20,000 customers worldwide, with thousands of positive reviews. Our website uses secure encryption technology and trusted payment processors to ensure that all transactions and personal information are fully protected. Shop with confidence knowing you’re buying from an experienced and reliable store.

How do I choose the right size?

Please refer to the size guide available on our website before placing your order. Our jerseys tend to run smaller than usual, so we generally recommend choosing one size up for a more comfortable fit. If you’re between sizes, sizing up is strongly advised.

How can I contact customer support?

You can reach our customer support team anytime via email: contact@futstoreoficial.shop or through our contact page. We aim to respond to all inquiries within 12-24 hours.

Real Madrid

Shipping

Exchange & Returns

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