Returns & Refunds Policy
Return Window
You may request a return within 14 calendar days from the date of delivery. Requests made after 14 days cannot be accepted.
For customers located in the European Union, this policy complies with the 14-day right of withdrawal under applicable consumer protection laws.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and unwashed.
- The item must be in its original condition and original packaging.
- All tags must be attached.
- Proof of purchase (order number or confirmation email) is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products (including any jersey with custom name and/or number printing).
- Items marked as Final Sale.
- Gift cards.
Personalized jerseys are made to order. Because a custom name and/or number cannot be removed and the item cannot be resold, personalized products are final sale - they cannot be returned, refunded, exchanged, or canceled once printing has begun (printing typically starts shortly after your order is placed). The only exception is a printing error or a manufacturing defect on our part.
Personalized products are also exempt from the EU right of withdrawal under Article 16(c) of Directive 2011/83/EU.
How to Request a Return
To initiate a return, please contact us at:
📧 contact@futstoreoficial.shop
Please include:
- Your order number
- The reason for the return
- Photos (if the item is defective, damaged, or incorrect)
Items sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping, and original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.
Exception: if you received a defective, damaged, or incorrect item, we cover the return shipping and will provide a prepaid return label.
Change of Mind & Cancellations
Change-of-mind returns are accepted within the 14-day window. In these cases, return shipping is the customer's responsibility and the original shipping cost is non-refundable. Orders can only be changed or canceled within a short period after purchase, before processing begins.
This does not apply to personalized products (jerseys with custom name and/or number), which cannot be canceled or refunded once printing has begun.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
If approved, we will:
- Send a replacement at no additional cost, or
- Issue a full refund, including original shipping costs.
We cover all return shipping costs in these cases.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3 business days. Original shipping charges are non-refundable except for defective, damaged, or incorrect items.
Please note that banks and credit card providers may require additional time to post the refund to your account.
Exchanges
If you need a different size, please contact us to confirm availability before initiating a return. For size or preference exchanges, the customer covers the return shipping of the original item.
We replace items at no cost only if they are defective or damaged.
Contact Information
For any questions regarding returns or refunds, please contact:
📧 contact@futstoreoficial.shop